Shipping Policy
Hong Kong Yutei Trading Co., Limited ships clothing products to customers who place orders on pantsrtkk.com. Shipping is available to the regions displayed during checkout. The company processes orders through standard shipping channels. Shipping times vary based on the destination, carrier transit schedules, and order processing volume. Hong Kong Yutei Trading Co., Limited does not guarantee specific delivery dates. The company does not offer rapid or expedited delivery guarantees. Customers receive a tracking number after the order is dispatched. The company is not responsible for delays caused by carriers, customs authorities, or incorrect addresses provided by the customer. Shipping charges are calculated at checkout and are non-refundable. The customer must provide a complete and accurate shipping address. Hong Kong Yutei Trading Co., Limited is not liable for orders shipped to addresses that the customer provides incorrectly.
Return Policy
Hong Kong Yutei Trading Co., Limited offers a strict 14-day no-reason refund policy. The customer may return an eligible item within 14 days of receiving the order. The 14-day period begins on the date the carrier confirms delivery. The customer does not need to provide a reason for the return. To be eligible, items must be unused, in original packaging, and with all tags attached. The buyer completely bears the return shipping costs. Hong Kong Yutei Trading Co., Limited does not reimburse return shipping fees. The company does not provide prepaid return labels. Returns sent after the 14-day period are not accepted. The customer must contact Hong Kong Yutei Trading Co., Limited before returning any item to obtain a return authorization. The company does not accept returns without prior authorization. The customer is responsible for ensuring the returned item is packaged securely to prevent damage during transit.
Refund Policy
Refund arrival time is at least 14 days. After Hong Kong Yutei Trading Co., Limited receives the returned item and confirms it meets the return conditions, the refund process begins. The refund will be issued to the original payment method. The refund will arrive at least 14 days after the return is approved. The refund amount covers the purchase price of the returned item. Original shipping charges are not refunded. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The customer acknowledges that refund processing times may vary based on financial institutions and regional regulations. Hong Kong Yutei Trading Co., Limited is not responsible for delays caused by payment providers. The customer must provide accurate payment information. The company does not issue cash refunds. The company does not issue refunds to a different payment method than the original.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Hong Kong Yutei Trading Co., Limited at [email protected] within this 7-day period. The claim must include the order number, a description of the damage or defect, and photographic evidence. Claims submitted after 7 days of receipt are not accepted. This 7-day claim period perfectly matches the Terms of Service. Hong Kong Yutei Trading Co., Limited will review the claim and provide further instructions. Do not return damaged items without prior authorization. The customer must keep all original packaging and tags for damaged item claims. The company may require the customer to return the damaged item at the company's discretion. If the company requests a return of the damaged item, the company will provide specific instructions.
Non-Returnable Conditions
Items must be unused and in original packaging. Items with removed tags, signs of wear, washing, alterations, or damage caused by the customer are not returnable. Items not in their original condition are not returnable. The company does not accept returns for items that fail to meet these conditions. The customer bears full responsibility for ensuring returned items comply with these requirements. The company inspects every returned item. The company rejects any returned item that does not meet the conditions. The customer must pay for return shipping even if the item is rejected. The company does not return rejected items to the customer unless the customer pays for additional shipping.
Return Process
Step 1: Contact Hong Kong Yutei Trading Co., Limited at [email protected] within 14 days of receiving the order. Provide the order number and reason for return.
Step 2: Wait for a return authorization response from Hong Kong Yutei Trading Co., Limited. Do not ship any item without receiving return authorization.
Step 3: Pack the item securely in its original packaging with all tags attached. Include the return authorization number inside the package.
Step 4: Ship the item to the return address provided by Hong Kong Yutei Trading Co., Limited. The recipient must be Hong Kong Yutei Trading Co., Limited, the contact phone is +852 8490 4091, and the specific return address is FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING 19-21 HING YIP ST KWUN TONG KL.
Step 5: The buyer completely bears the return shipping costs. Use a trackable shipping service. Hong Kong Yutei Trading Co., Limited is not responsible for lost or untracked returns.
Step 6: After Hong Kong Yutei Trading Co., Limited receives the return, the company inspects the item. If the item meets the return conditions, the refund process begins.
Step 7: The refund will arrive at least 14 days after approval. For PayPal, refunds take at least 14 days, and up to 30 days in some regions as required by local law.
Contact Information
For all shipping and return inquiries, contact Hong Kong Yutei Trading Co., Limited at [email protected]. The company phone number is +852 8490 4091. The company address is FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING 19-21 HING YIP ST KWUN TONG KL. The website is pantsrtkk.com.